---
title: "Trustpilot"
description: "Reviews of a company's Trustpilot page, with the stars, the verified badge and the company's reply."
canonical: https://docs.mentio.dev/platforms/trustpilot
markdown: https://docs.mentio.dev/platforms/trustpilot.mdx
---

# Trustpilot

Reviews of a company's Trustpilot page, with the stars, the verified badge and the company's reply.

Trustpilot is a [review platform](/platforms/reviews): the term is never searched here. A keyword names Trustpilot pages in its `reviewSources`, and every new review on them becomes a mention, named or not.

| `platform`                    | `trustpilot`                                             |
| ----------------------------- | -------------------------------------------------------- |
| What is found                 | Every new review on the Trustpilot pages a keyword names |
| Freshness                     | About once a day per page                                |
| Last 30 days on a new keyword | Yes, the newest 100 reviews, free                        |

## Connect a page [#connect-a-page]

Paste the company's Trustpilot link (any country's site, `uk.trustpilot.com` included), or the domain on its own:

TypeScript:

```ts
const response = await fetch('https://api.mentio.dev/v1/keywords/kw_123', {
  method: 'PATCH',
  headers: {
    Authorization: `Bearer ${process.env.MENTIO_API_KEY}`,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
    "reviewSources": [
      {
        "url": "https://www.trustpilot.com/review/acme.com"
      }
    ]
  }),
});

const data = await response.json();
console.log(data);
```

Python:

```python
import os
import requests

response = requests.patch(
    "https://api.mentio.dev/v1/keywords/kw_123",
    headers={"Authorization": f"Bearer {os.environ['MENTIO_API_KEY']}"},
    json={
      "reviewSources": [
        {
          "url": "https://www.trustpilot.com/review/acme.com"
        }
      ]
    },
)
print(response.json())
```

cURL:

```bash
curl -X PATCH "https://api.mentio.dev/v1/keywords/kw_123" \
  -H "Authorization: Bearer $MENTIO_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "reviewSources": [
    {
      "url": "https://www.trustpilot.com/review/acme.com"
    }
  ]
}'
```

`{ "platform": "trustpilot", "id": "acme.com" }` works too. A page has no countries: Trustpilot shows one page to everyone.

## Read its reviews [#read-its-reviews]

Filter the mentions list to Trustpilot. `ratings=4,5` keeps the happy ones.

TypeScript:

```ts
const response = await fetch('https://api.mentio.dev/v1/mentions?platforms=trustpilot&ratings=4,5', {
  method: 'GET',
  headers: {
    Authorization: `Bearer ${process.env.MENTIO_API_KEY}`,
  },
});

const data = await response.json();
console.log(data);
```

Python:

```python
import os
import requests

response = requests.get(
    "https://api.mentio.dev/v1/mentions?platforms=trustpilot&ratings=4,5",
    headers={"Authorization": f"Bearer {os.environ['MENTIO_API_KEY']}"},
)
print(response.json())
```

cURL:

```bash
curl -X GET "https://api.mentio.dev/v1/mentions?platforms=trustpilot&ratings=4,5" \
  -H "Authorization: Bearer $MENTIO_API_KEY"
```

Response (trimmed):

```json
{
  "data": [
    {
      "id": "mm_8f2k1x9q",
      "status": "open",
      "relevant": true,
      "keyword": {
        "id": "kw_123",
        "term": "Acme"
      },
      "post": {
        "publishedAt": "2026-11-07T14:32:10.000Z",
        "platform": "trustpilot",
        "kind": "post",
        "url": "https://www.trustpilot.com/reviews/672a1b2c3d4e5f6a7b8c9d0e",
        "text": "Support answered in five minutes and fixed our import. Great team."
      },
      "author": {
        "name": "Laura M."
      },
      "review": {
        "rating": 5,
        "ratingMax": 5,
        "title": "Fast, friendly support",
        "verified": true,
        "app": {
          "platform": "trustpilot",
          "id": "acme.com",
          "url": "https://www.trustpilot.com/review/acme.com"
        }
      },
      "classification": {
        "relevance": 95,
        "sentiment": "positive",
        "intents": [
          "praise"
        ],
        "note": "A user recommends Acme by name."
      }
    }
  ],
  "nextCursor": "eyJ0IjoxNzMxMDAwMDAwfQ"
}
```

## What a mention carries [#what-a-mention-carries]

* `post.text`: the review's title, a blank line, then its text.
* `review.rating` (1 to 5), `review.title`, `review.verified` (Trustpilot's verified badge) and `review.country` (the reviewer's country).
* `review.response` and `review.responseAt`: the company's reply, when there is one.
* `post.engagement.likes`: how many people found the review useful.
* `author`: the reviewer's name, their Trustpilot profile and picture.
* Sentiment comes from the stars and relevance from the keyword's kind; the classifier still adds the intent tags.

## Limits [#limits]

* A company whose page gets more than 1,000 reviews a day is read up to its newest 1,000 a day.
* A review Trustpilot removes after Mentio found it stays in the feed.