---
title: "Trustpilot"
description: "Reviews of a company's Trustpilot page, with the stars, the verified badge and the company's reply."
canonical: https://docs.mentio.dev/platforms/trustpilot
markdown: https://docs.mentio.dev/platforms/trustpilot.mdx
---

# Trustpilot

Reviews of a company's Trustpilot page, with the stars, the verified badge and the company's reply.

Trustpilot is a [review platform](/platforms/reviews): a keyword's term is never searched here. Instead a keyword names Trustpilot pages in its `reviewSources`, and every new review on those pages becomes a mention of the keyword, whether or not it says the company's name.

| `platform`                    | `trustpilot`                                             |
| ----------------------------- | -------------------------------------------------------- |
| What is found                 | Every new review on the Trustpilot pages a keyword names |
| Freshness                     | About once a day per page                                |
| Last 30 days on a new keyword | Yes, the newest 100 reviews, free                        |

## Connect a page

Paste the company's Trustpilot link (any country's site, `uk.trustpilot.com` included), or the domain on its own:

```bash
curl -X PATCH https://api.mentio.dev/v1/keywords/kw_123 \
  -H "Authorization: Bearer $MENTIO_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ "reviewSources": [{ "url": "https://www.trustpilot.com/review/notion.so" }] }'
```

`{ "platform": "trustpilot", "id": "notion.so" }` works too. A page has no countries: Trustpilot shows one page to everyone.

## What a mention carries

* `post.text`: the review's title, a blank line, then its text.
* `review.rating` (1 to 5), `review.title`, `review.verified` (Trustpilot's verified badge) and `review.country` (the reviewer's country).
* `review.response` and `review.responseAt`: the company's reply, when there is one.
* `post.engagement.likes`: how many people found the review useful.
* `author`: the reviewer's name, their Trustpilot profile and picture.
* Sentiment comes from the stars and relevance from the keyword's kind; the classifier still adds the intent tags.

## Limits

* A company whose page gets more than 1,000 reviews a day is read up to its newest 1,000 a day.
* A review Trustpilot removes after Mentio found it stays in the feed.